Here are the answers to our most commonly asked questions.
This FAQ was last updated October 2007.

What are the system requirements for Xingtone Ringtone Maker?

Phone Requirements

Text messaging and mobile Internet service on one of the following carriers: AT&T, , Cellular One, Cingular, Fido, Rogers AT&T, Sprint, T-Mobile, and Verizon for select phones on PC only (see more Verizon information below)

Telus: Currently Telus is not a valid compatible carrier. 

Nextel: Currently Nextel is not a valid compatible carrier even after merger with Sprint. 

See Phone Instructions for How to Click on the Link in the Text Message to Download and Set your Ringtone

I receive the error "acmStreamOpen failed code 512"

This is generally caused by using Xingtone 5.0 or earlier on a Windows Vista computer. You will need to download our latest version of Xingtone (5.1) from our website here.

*This error can potentially be caused by not having a phone selected in the OPTIONS/SETTINGS as well, but that is very rare.

I have Windows Vista

Please download the Vista Compatible version of Xingtone Ringtone Maker here.

MobileMedia Share is not compatible with Windows Vista. We are currently working on a Vista-compatible version. You will not be able to take advantage of sharing recorded ringtones and images with your friends.

Fatal Application Error (xp/vista)

Your windows registry has become corrupt (not as bad as it sounds.)

1. Uninstall Xingtone.

2. Delete the xingtone folder from program files (vista users - also delete the xingtone folder found in your USERS folder

3. Follow these directions:

4. Re-install xingtone.

That should be the fix for you regarding the Fatal App error.

I'm getting a "Server busy" error

This happens for 2 reasons:

1. If you see "Please check your phone" before the Server Busy error and you do not get the text message, the application has timed out. The links expire after a certain amount of time. Try resending it to yourself again. If you see "Please check your phone" again and do not get the text message, check your settings and make sure your phone number and carrier are correct.

2. If you do not get "Please check your phone" and immediately receive "Server Busy," something is blocking your computer from contacting the Xingtone servers. Shut down all your firewall/anti-virus/security software and any firewalls on your router and ISP. If you're at work and behind a corporate firewall, then please try it at home where you can control the firewalls.

I'm getting a "Phone Number/Serial Pair Invalid" error

Please double check if your serial number is entered correctly. See How do I edit my Settings?

• Note that if your serial number starts with the letters P and I, that it is not to be mistaken for the letter P and the number 1 (one).
• Also if your serial number starts with the letters O and V, it is not to be mistaken for the number 0 (zero) and the letter V.

It is possible that your phone number has not been entered correctly and/ or differently at the time of purchase.  If you still have problems, please contact support to ensure that all information is matching.

Ringtone not reaching phone/ Something is blocking internet access

Something is blocking the internet signal Xingtone needs to send. It could be the Windows built in firewall, a third party firewall, antivirus software or some other program. Check your settings on any of these applications to allow Xingtone to connect to the Internet.

I disabled my firewall and I still can't connect

Please check any software or hardware applications that might be preventing the Xingtone from conecting to the internet. Windows XP has its own firewall, or a network card might also have a firewall enabled.

I can't download the software or I get an error message when I install/use the application that the file “mscvcr71.dll” is not found and/or “the file type is not compatible" and I need to download a plug in.

If you have not done so already, please install the latest version of Microsoft Windows Media Player (version 9.0 or higher) . Uninstall Xingtone, then download a new version from below. Then re-install.

Download Latest Xingtone (PC Version)
Download Xingtone (Macintosh Version - Mac OS X 10.4 and higher)

You also may have a problem with your firewall.  Please see:

I disabled my firewall and I still can't connect.

Conversion Failed (please use a smaller clip)

This error occurs when two things have either happened.

1. The conversion failed - thus try it again.

2. A phone has been changed, updated, add, removed, from our database, therefore the phone origally selected in Xingtone has changed (or become blank.) Make sure you have a proper phone selected in the Options/Settings of Xingtone

Why can't I see my songs in my iTunes music folder?

Xingtone does not see AAC / M4A files on the PC, although it does on the Mac. Xingtone does not work with files that are digital rights-protected (DRM) files, and this means that songs you purchased from the iTunes store will not work with Xingtone. On the PC, you will need to convert your AAC files into MP3. Your iTunes help files explain how to do this.

I can't get the software to run.

On a PC, the program downloads as a .zip file to your desktop, so once you find xingtone.zip, you need to unzip it with a free utility such as WinZip. Usually, you can just right click on it and "Extract All". Then run the corresponding setup program.

On a Mac, the program downloads as a .dmg Disk Image File. If you double-click it, you will get another Volume on your computer and inside that volume is the installer .pkg file.

Known problems with IE7 Beta

Page Error Message with Internet Explorer 7 Beta

Because of the new security issues with IE7 Beta, Xingtone will occasionally give you page cannot be found error messages on the PC. We are currently working on a fix for this. This error will not affect the functionality of Xingtone and will not prevent you from downloading ringtones.

This only affects the right window of the application where additional helpful links reside. If you would like to see the additional links, please follow these steps:

1. Click OK on the error message
2. Select OPTIONS -> SETTINGS
3. Click OK to close out of the options menu

Can I use a data-cable to transfer tones with Xingtone?

At this time that is not an option. We keep this option on the list for the future, but there are many legal hoops to jump through for us to open this up on our software.

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Data server error/ Proxy error/Data server unavailable.

Data Server errors are generally related to connectivity problems between cell/towers and your provider. Make sure you have strong signals and aren't sending during peak tower traffic in your area.

Also - Users have reported receiving the Data Server Unavailable error when a firewall on their router itself is blocking the xingtone signals. We recommend disabling the firewall on the router (and/or authorizing it to allow xingtone to pass through.)

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I am a verizon user, and when I press SEND xingtone just stays on UPLOADING...

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Invalid Installation Error...

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Page Can Not Be Found/Displayed / No Gateway Reply (Sprint/Cingular/Tmobile)

As of September, this error should be resolved. If you are experiencing this issue, please contact Xingtone support.

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Page 502 cannot be displayed/ Bad gateway

Check if your information in the "Settings Menu" is entered correctly.  See How do I edit my Settings?

If the information is the "Settings Menu" is entered correctly, then this is usually an error of trying to send a ringtone that exceeds the available memory in your phone.  Try resending a smaller clip, no more than 5 seconds in length and see if that works.  Gradually work your way up to a larger ringtone, and be sure and delete any unused tones on your phone to free up memory.

My phone is not listed!

Gateway - Apache Port 80 Error

My phone number is incorrect

Make sure all your user information is correct.  Check your settings.  See How do I edit my Settings? 

If you entered your phone number incorrectly, you can change it one time.  Click here to change your number.

Do I need internet on my phone?

Yes!  You need internet connection on your mobile phone as you will have to download the ringtone after clicking on the link.  You should be able to add that to your calling plan pretty easily.

I'm not receiving a text message/my ringtone.

Please confirm:

1. You selected your phone carrier in the Xingtone application settings
2. You entered your phone number correctly
3. You have text messaging and data services (internet) enabled for your phone.

Additionally, depending on the time of the day, your carrier might be slow delivering a text message – so please be patient.

AT&T/CINGULAR - Since these two networks merged, they've swithed names twice, switched Text routing numerous times and all in all have caused a lot of issues resulting mostly in ringtones being sent, but no text messages arriving - this is typically due to the text messages being routed to the wrong address. If you are a Cingular/AT&T user and are sending your tones, but they are not arriving (i.e. it says "check your phone" and eventually reads "server busy" in the top right corner of xingtone) then this is what you should try regardless of what carrier you *think* you're on, or what your bills say, etc.

Go into Xingtone OPTIONS -- SETTINGS.

Change your carrier to AT&T and send a tone. If it works, great, if not try:

CINGULAR-
AT&T2
JYOW

In that order. If it doesn't work beyond that, then shoot us a support email.

I'm sending a ringtone, the application says ‘network connect’ but then nothing happens.

Please check any software or hardware applications that might be preventing the Xingtone from conecting to the internet. Windows XP has its own firewall, or a network card might also have a firewall enabled.

Make sure the settings in the Settings Menu are entered correctly.

See How do I edit my Settings?

I'm getting "Page not available" on my cell phone.

Make sure that you have the correct carrier and phone model selected in the "settings menu".  See How do I edit my Settings?

You can find the model information on the inside of your phone's battery.

Make sure that the Internet Access on your phone is fully enabled.  Contact your carrier to enasure that this is a part of your current plan.  You should be able to type any URL adress into your phone's browser and connect, if it is indeed fully enabled, for example, www.google.com.

After testing above, this error may result from a temporary connectivity problem between your cell phone and your provider's tower.  You may want to try again later.

Finally, this may be an error of attempting to send a ringtone that exceeds the available memory in your phone. Please try sending a smaller clip at first; make sure that you click on the trim button ("razor blade") before sending the highlighted clip that you have made, even if your phone might be able to handle more. Start with a 5 second clip, trim the file and send.  Once you've successfully sent the file, gradually work your way up to a larger ringtone.

What is a "Handler" (Sprint).

Some of the latest model phones from Sprint are designed in such a way that they are not very friendly to outside, 3rd party audio content. Sometimes you can hear, but not save - and other times you can hear, save, but not set as a ringtone. This is most likely Sprint's attempt to force a user to purchase ringtones through them instead of making their own. As of now, we have no work arounds for this error, so if you are receiving it, there's not much we can do as of now, although we are always working to find a loophole around this error.

My ringtone doesn't sound very good.

The sound quality will primarily depend on the quality of the source audio file. In general, uncompressed audio files such as WAV or CDA (from an audio CD) will sound better than compressed (mp3, WMA, etc).   The quality is also directly related to the quality of the phone’s speaker.  Newer phones will sound better.

See suggestions on making better ringtones.

Network unavailable/not available (cingular users)

This is a rare, but possible error when you're mobile internet service is temporarily out of order. Even though you have a phone signal and possible internet connectivity, it's not fully up to speed. Usually given a matter of time, this error will resolve itself, but it's strictly a Cingular issue.

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I lost my Serial Number.  How do I find found out my serial number?

Go to this page to retrieve a lost serial number.

Duplicate Serial Number Error

I already bought a Xingtone Ringtone Maker for $19.95.  How do I buy another copy for $9.95?

We offer additional serial numbers for $9.95 only at the same time purchase the initial serial number for $19.95. The purchases have to be made at the same time and this offer is not applicable to in-store purchases. The $9.95 is not valid for a later time.

I want to send ringtones to more than one phone. Can I get another serial number?

You can send your ringtones to your number only. Each serial number is linked to one phone number. You may purchase additional serial numbers. Then enter the additional serial numbers and additional mobile numbers into the Settings Menu. Add a new profile by clicking "New". 

See How do I edit my Settings?

Where do I enter the serial number after I've purchased?

You will enter the serial number into the settings menu.

Once you enter this 16-digit code into the Settings Menu, the software activates and you will be able to make and send an unlimited number of ringtones to your phone.

Where do I find my serial number?

If you have purchased online, a confirmation email will be sent to the email address entered at the time of purchase.

If you purchased at a retail store, the Serial Number is located on the back of your CD. It is referred to as a CD Key.

When you input this 16-digit code into the Settings Menu, you will be able to make and send an unlimited number of ringtones to your phone.  See How do I edit my Settings? 

If you still cannot find your serial number, click here to open a page where you can enter your mobile telephone number.  Xingtone will email your serial number to your email address, provided that we have it on record and that you have entered your phone number correctly at the time of purchase.

I paid for the application but it still says Trial Mode. What do I do?

Make sure to check your order confirmation email to ensure you have correctly entered the serial number we have sent you. Also double-check that you have entered the same phone number into the settings menu that you have entered at the time of purchase.  See How do I edit my Settings?

I don't have a credit card. How can I purchase Xingtone?

Xingtone is currently available online by credit card as well as by Paypal.

You can also buy a boxed version of Xingtone at CompUSA, the Apple store, and OfficeMax and other major retailers.

I want to upgrade to or download the latest version Xingtone Ringtone Maker, how do I do it?  Also, how do I uninstall?

If you already have Xingtone installed and you want to update to the latest version, then click Options in the menu on the upper right.  Then click "Check for updates..."

You can download Xingtone directly from the following links:
Download Xingtone (PC Version)
Download Xingtone (Macintosh Version - Mac OS X 10.4 and higher)

For PC users, if you have not installed it already, before downloading Xingtone, install Windows Media Player version 9.0 or higher on your computer.

After downloading and opening Xingtone go to Settings Menu to update the information.

See How do I edit my Settings?

After purchasing product at the purchase page, enter your serial number in the trial version to convert into your full version. 

To uninstall Xingtone, please follow all the standard procedures for uninstalling applications, whether on PC or Mac.

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I have Verizon   (I am receiving an error message to check my SMTP info.)

1. To download ringtones, you must have Verizon's picture messaging enabled.

2. Verizon does offer unlimited picture messaging subscriptions for a small monthly fee. If you don't subscribe, Verizon will charge you $0.25 per message. To download one ringtone, you receive one picture message.

3. Email Setup

[Xingtone's software requires email information to support Verizon phones.  Although the software needs this information, Xingtone, the company, does not gain access to it, as it only resides on your local computer .]

Verizon customers must complete the following form. There's a table below with a light yellow background that has some examples of information you can use to complete this form:

You will need to have an email account to use Verizon with Xingtone.  We have not tested every email company -but we have had great success with free AOL email accounts..  Hotmail and Yahoo will only work if you are a paying subscriber.  Gmail will not work.  However, AOL and AIM work properly at no charge - although recently we've seen AIM to be problematic, so thus we recommend AOL.

XINGTONE DOES NOT STORE ANY INFORMATION ABOUT YOUR EMAIL ADDRESS.  ALL INFORMATION IS KEPT ON YOUR COMPUTER AND XINGTONE NEVER ACCESSES THIS DATA.

For other email providers (that do not require an encrypted connection or SSL) look at the settings for Outlook and use them to complete the above Email Settings Form.

Here are some examples of information you can use to complete the above form.

*The email address must match the Outgoing Mail Server

You may also try to use your home ISP SMTP server as well. That may work for you, but if you still receive errors, we do recommend the AOL email process. You may want to reset your router, disable firewalls and antivirus software if you still encounter errors.

I need to re-download Xingtone.

Just visit here for the latest version

What is the trial software?

The FREE Trial software allows you to upload 1 audio file into the program and send up to 10 different clips of that audio file to your phone.  if you attempt to use more than one audio file, the program will shut down or you will receive an error message.

How do I send more than 1 clip?

Trial software is software without a valid serial number. You can purchase a valid serial number for only $19.95 by clicking here.  Once you put the Serial Number in the Settings, you will be able to make and send an unlimited number of ringtones to your phone. See How do I edit my Settings?

How do I register the application - it says “register.” What does that mean?

Registration means entering your contact information. To register, click Help. Then click User Registration.

Registration is NOT the same as entering your Serial Number.  See How do I edit my Settings?

Does Xingtone work outside of the United States?

Check International for more information.

Do I have to pay any additional or recurring charges after buying Xingtone?

Once you've completed your one-time purchase for $19.95, Xingtone will not charge you for any additional services, and you can make as many ringtones as you like, as often as you like. You will pay normal rates to your service provider for each text message and web access.

How do I edit my Settings?

PC: Click "Options" at the upper right portion of the Xingtone software.

MAC: Click Xingtone in the taskbar then "Preferences"

• Then click "Settings".
• Then click "Edit This Information"
• Profile Name: You can leave "Default"
• Enter your Mobile Number
• Enter your Serial Number that came with your email
• Enter your Mobile Carrier
• Enter your Phone Model
• Then click "OK"
• Verizon users also also must click here

How Do I use additional Serial Numbers for Multiple Mobile Phones

If you would like to use the same program on the same computer for the additional serial number, go to the Settings Menu.  Then click "New" to create a profile for the second serial number /phone number combination.

That way, when switching users, simply go to the settings, and select the correct profile/ user before making a ringtone and sending. You can also install the software on as many different computers as you like as long as the serial number / phone number combination is entered correctly.

To install on another computer simply go to the following link and install the "trial version" for the system you are then installing it to (Windows or Mac). After completion of the download, simply go to the settings
menu and enter the serial number/ phone number combination/s and the trial version will automatically convert into the full version.

To get PC Trial Version, Click Here

To get Mac Trial Version, Click Here

Refund Policy for Xingtone Ringtone Maker

• Xingtone strongly urges customers to try Xingtone Ringtone Maker FOR FREE before purchasing online.
• Xingtone will ONLY refund products received as gifts.
• Xingtone will NOT refund purchases made at retail locations; please refund these purchases at the store where the purchase was made.

To contact support, click http://xingtone.com/support/contactSupport.htm

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XMMS FREQUENTLY ASKED QUESTIONS

What is XMMS?

Xingtone Mobile Media Share (XMMS) is a new product in development to be released shortly.

How do I install and setup Xingtone’s Mobile MediaShare Application?

If you’re on a PC, insert the CD into your CD Drive. An Install Screen will automatically pop-up on your screen. If it doesn’t, use Windows Explorer to explore the CD and open “PC.exe.” Download the “Mobile Media Share” Installer through the install screen. After the installation file downloads, run the installer. After you finish installing, open the application. Fill out your Phone Information in the “Recipient Info” Area and press “Continue.” You’re now ready to go!

If you’re on a MAC, insert the CD into your CD Drive. Use Finder to explore the CD and open “Xingtone 5.0.” Download the “Mobile Media Share” Installer through the install screen. After the installation file downloads, run the installer. After you finish installing, open the application. Fill out your Phone Information in the “Recipient Info” Area and press “Continue.” You’re now ready to go!

 

Mobile MediaShare not validating.

I'd like you to do this so we're starting with a fresh copy of Xingtone:

 

- Uninstall Xingtone through Add/Remove Programs in Control Panel
- Delete "Xingtone" folder in "C:/Program Files/" (the C: may be different if you have a

 

dual-boot on your computer or multiple hard drives)
- Install the new Xingtone below

 

http://www.xingtone.com/builds/xingtone5/xingtone50.exe

 

- Run this version of Xingtone and fill in the necessary info with your phone number and

 

serial number
- Install this version of Xingtone:

 

http://www.xingtone.com/builds/xingtone5/xingtone51.exe

 

- Run MobileMedia Share and see if it works.

How do I record?

Make sure you have your sound card and sound card drivers installed. Then plug in your microphone. Select the “Ringtone Maker” Tab in the application. Press the “Record” Button to start recording and then press the “Stop” button when you have finished your recording.

Why is the application not recording?

Check to see if your sound card and sound card drivers are installed and working properly. Check to see if your microphone is connected. Also check to make sure your “Microphone/Line in” are not muted on your computer’s Sound settings.

Why is the application not opening my image?

The application will only open BMP, GIF, JPG, PNG images.

Why have I not received a text message?

Sometimes it takes awhile to receive text messages because of carriers’ network congestion. If you are sending during peak times for carriers, it will sometimes take longer for the carrier to send text messages through. Also check your signal strength on your phone. Make sure you have good signal strength or your phone may not receive the message until you have a good signal. If you are sending during non-peak times and you have good signal strength, check with your carrier to make sure you have text messaging enabled. If you have text messaging enabled, go back to the “Getting Started” tab and make sure your phone information is correct.

How do I change who receives the ringtone or wallpaper?

Go back to the “Getting Started” Tab. Change the “Recipient Info” information to who you want to receive the ringtone/wallpaper. Press the “Update” Button after you have filled out the information. Create your ringtone/wallpaper and it will now send to the new recipient.

Can I send a ringtone or wallpaper to Multiple Buddies at the same time?

Not currently. This feature will be available in Version 5.0 of Xingtone’s Mobile MediaShare.

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