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Xingtone provides email support only. 

For the best service, we highly recommend that you
look at the frequently asked questions shown below PRIOR to contacting support.

 
     
 
Frequently asked questions!

1.
I purchased a ringtone in the past, but have a new phone. Can you resend me the tone?
Unless we recieve written permission from store owner to provide such a resend, we are not authorized to do so. Each store is privately owned, and we are only not authorized to resend content to phones/numbers that were previously used when the purchase was made.